Privacy Policy

At Chimney Hub Expert, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Details: Name, phone number, and any information you share during service booking.
Service Information: Chimney cleaning, hob servicing, oven cleaning details, service location, and customer requirements.
Technical Data: IP address, browser type, device details, and usage information collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Respond to service inquiries and requests
Confirm bookings and provide customer support
Improve our website and service quality
Share promotional offers or service updates (optional)

We do not sell or share your information with third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website may use cookies to:

Improve website performance
Understand user activity for better experience
Store basic preferences for faster interaction

You may disable cookies in your browser, but some features may not function properly.

4. Data Security

We use strict security measures to protect your data against unauthorized access, misuse, or disclosure. However, no online platform can guarantee 100% security.

5. Sharing of Information

We may share your information only in the following situations:

With our trusted technicians for service-related tasks
When required by law or government authorities
With service partners involved in support or maintenance (only when necessary)

6. Third-Party Links

Our website may contain third-party links. We are not responsible for the privacy practices of external sites and recommend reviewing their policies.

7. Data Retention

We retain customer information only as long as needed to:

Provide services
Meet legal obligations
Resolve disputes or maintain service records

8. Marketing & Communication

We may contact you for:

Service reminders
Promotional offers
Feedback and customer support

You can opt-out of marketing messages anytime by contacting us.

9. Your Rights

You have the right to:

Request a copy of the information we hold
Request corrections to inaccurate data
Request deletion of your personal information (unless legally required)
Withdraw consent for marketing communication

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

For any questions regarding this Privacy Policy or your data, contact us:

Chimney Hub Expert
Phone: 8105828070

Thank you for choosing Chimney Hub Expert.